RIGHT OF WITHDRAWAL
According to the right of withdrawal (or "reconsideration") pursuant to Article 54 of Legislative Decree 206/2005 (Consumer Code) for the protection of consumers which regulates distance contracts, each buyer has the right to return the purchased goods (or revoke the order placed) if the product itself does not meet his requests or is no longer of interest to him, without any penalty and without having to specify the reason, within and not 14 days from the date of receipt of the goods.
According to the provisions of Article 56 of the Consumer Code, the refund in the event of withdrawal must be made within another 14 days of receipt of the notice of withdrawal.
In case of withdrawal, the SHIPPING COSTS are at the expense of the customer who purchased the product.
For the Letter of Withdrawal Template: Open Here
RHESUS
A product can be returned, returned and/or exchanged if the purchased product has been delivered
damaged, defective, non-conforming or different from the one ordered.
To make the return and/or exchange, please contact Dvintage.it at the following BY EMAIL AT
If the product is defective or non-compliant, the shipping cost is borne by Dvintage.it who will indicate a courier for collection by providing all the instructions and appropriate documentation via email.
Returns are not accepted after 14 days from the date of delivery of the product.
DISPUTE RESOLUTION
Article 66 bis of Legislative Decree 206/2005: for civil disputes, in the event that the purchaser is a private individual acting for purposes unrelated to the exercise of the business or his professional activity, the mandatory territorial jurisdiction lies with the Judge of the place of residence or domicile of the consumer, if located in the territory of the State.
Pursuant to European Union Regulation No. 524/2013, the customer may also take advantage of the right to refer the matter to the European Dispute Resolution Body, on the dedicated website, as an alternative to the ordinary courts mentioned above.
If you are a European resident, the European Commission has set up an Online Platform that provides an alternative dispute resolution tool.
This tool can be used by the customer to resolve NON-judicial any dispute relating to online sales contracts stipulated online (and/or deriving from them) with D Vintage on the website https://www.dvintage.it/